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Directwithhotels Complaint - NON-REMITTANCE OF HOTEL FEES
Directwithhotels Complaint

Directwithhotels Complaint

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NON-REMITTANCE OF HOTEL FEES


We, HOTEL1960 Hotels and Suites are partners to DIRECTWITHHOTELS .COM, a direct online hotel booking company. The agreement between us is simple-they send us guest, they collect money from guest through credit card payment on their payment getaway linked to hotel website, we accomodate the guest and they send us our due remittance within 30 days.
Recently DIRECTWITHHOTELS.COM refused to honor their own part of the bargain by refusing to send us our due and legal remittance for 2 months going now, the excuse is that certain guest that they sent to us made fraudulent payments resulting in a chargeback, therefore they stopped sending us our remittances both with chargebacks and even the payments that were genuine.
HOTEL1960 does not have any control over the payment getaway, we don’t have access to guest credit card details so we definitely do not have any capability to determine which payment is fraud or not.
Our own part is to honor reservation details sent to us by DIRECTWITHHOTELS.COM which we have done successfully, we don’t understand why DIRECTWITHHOTELS.COM should not only withhold our money but also ask us to pay them for past remittance of guest who they sent to us, who stayed in the hotel for weeks, after more than a month after the guest checks out-they now say the guest payment was fraud and therefore the hotel will be responsible-that kind of logic, we don’t understand!
I am using this forum to tell DIRECTWITHHOTELS.COM to release our remittance which is running into several thousand of dollars immediately
There is no special request on the guest reservation details instructing hotel on how to detect if a reservation payment is fraud or not-they send us the details and we accommodate the guest. HOTEL1960 does not collect money from any guest from DIRECTWITHHOTELS.COM. HOTEL1960 cannot be held liable for fraud or supposed fraud that may or may not have taken place on DIRECTWITHHOTELS.COM payment getaway since we do not operate the payment getaway.


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